FAQ
Frequently Asked Questions
Are my payment details secure?
Yes, your payment details are completely secure. We use industry-standard encryption and secure payment gateways to protect your financial information. All transactions are processed safely, and we do not store your payment details on our servers.
If you have any questions or concerns about payment security, please don’t hesitate to contact our support team.
Which countries does Jireh Calen ship to?
Currently, we ship to Ireland, the United Kingdom, Australia, New Zealand, and Canada.
Are there shipping costs?
We ship everything free of charge to our customers. No minimum order is required — shipping is completely free!
How long does delivery take?
We always aim to deliver your package using the best carrier and service available for your country. You can find full details about delivery times in our Shipping Policy.
Order processing time: 1–3 business days
Estimated delivery time (after processing):
Ireland & United Kingdom: 5–8 business days
Canada: 6–10 business days
Australia & New Zealand: 7–12 business days
This means the total delivery time is approximately:
Ireland & UK: 6–11 business days
Canada: 7–13 business days
Australia & New Zealand: 8–15 business days
What is your return policy?
We offer a 30-day return period, during which customers may return their order without having to provide a reason. This period starts from the day the package is received. Please note that the return must be sent back within these 30 days.
Return conditions:
All returned items must be unused, in perfect condition, and with all original tags intact.
Return shipping costs are the responsibility of the customer, except in cases where the product was not delivered or arrived defective.
We accept returns from Ireland, the United Kingdom, Australia, New Zealand, and Canada.
You can find more detailed information on our Returns & Refund Policy page.
How long does it take to receive a refund?
Refunds are processed within 14 days after we receive the returned item. You will receive a confirmation email once your refund has been processed.
Contact Information:
Email: support@jirehcalen.com
Phone Number: +31 6 15553319
Address: De Kulder 9, 5632 WS, Eindhoven, The Netherlands